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Privacy policy
We absolutely respect your privacy. We do not sell, trade or share personal information with organisations or individuals not connected with the Service. This section explains what information is stored and how it is used.
It should be read in conjunction with our User Agreement.
1.Information that we collect and store
2.How we use this information
3.Security measures
4.Cookies
5.Web Tracking
6.Retention of your information
7.Access to information
1. Information that we collect and store
We only collect, store or use information that we consider necessary for the purpose of providing the best service possible to all of our members. You are free to browse our website without providing any personal information to us. Customers who wish to find a Trade Professional must register and provide us with their name, contact details and a secure password. We ask Trade Professionals for further information including their trade, specific skills, working preferences and payment details. We store this information on our secure server. We also hold all information related to specific Job requirements, including the Job description, skills required, start date, any quotes provided and all updates, communications and ratings in connection with the Work. For quality control and training purposes, we may monitor or record your communication with our support team.
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2. How we use this information
We check the accuracy of the information that you provide on registration and remind you of your obligations to provide accurate information to us as set out in clause 5 of our User Agreement. We may use the contact information you provide to contact you via email, fax, post or telephone regarding your registration, or any other matter that we consider relevant to your use of our Service. We forward anonymous details of a Job request to a limited number of suitable Trade Professionals. In the event that a Trade Professional agrees to quote then contact information is forwarded to the Customer and Trade Professional concerned. In addition any ratings and comments from Members in relation to historic jobs are available for all Members and non-Members to see at any stage in the Work process. We may use any information we collect about you, including any information we may have obtained from your use of the Service, to resolve disputes, provide customer support, troubleshoot problems and enforce our User Agreement and policies. We may look across multiple users to identify problems or resolve disputes. In the unlikely event that fees remain unpaid on a Member's account, we may pass your business information to a credit recovery company. We may disclose your personal data if we are compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority. We may also disclose aggregated demographic and profile data (in which neither you nor any other individual is identified) to our commercial and marketing partners.
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3. Security measures
To prevent unauthorised access, maintain accuracy of our records and to ensure proper use and protection of Your Information, we have put appropriate physical, electronic and managerial procedures in place. We use the latest 256-bit SSL encryption technology to endeavour to ensure that sensitive data transmitted to and from our server cannot be accessed by external parties. We further encrypt all passwords and other sensitive information such as payment details. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. However, we cannot guarantee the security of any information or data which is transmitted over public or third party networks. Please note: you must ensure that your password remains secret.
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4. Cookies
This website uses cookies to identify repeat visitors. We protect your privacy by only storing a simple ID number and token string that is only meaningful to this website. Your personal details, such as your name or phone number, are not stored in a cookie. You may set your computer browser to reject cookies but this may preclude your use of certain parts of the Service. Third party vendors, including Google, show your ads on sites on the internet and use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
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5. Retention of your information
We will retain your personal information only as long as is necessary for the purposes to which you consent under this Privacy Policy, after which we will delete it from our systems. back to top
6. Access to information
Please contact us if you would like to know what information we are storing about you. We may ask for proof of identity before providing you with any information requested and reserve the right to refuse to provide information if identity is not established. Any changes to this policy will be posted on this Website. If you have any further comments or questions regarding our User Agreement, Payment Terms or Ratings Guide then please contact us - we're ready to help.
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